The adventures of Matt Lawrence and Mike Karan through the world of web development, web design, and small business management. As web development agency owners for the better part of a decade, they’ve worked with all sorts of technologies, through the rise of responsive web design, the revolution of serverless computing, and the popularity gain of many no-code tools for small business owners. They commonly discuss foundational web development technologies like HTML, CSS, and JavaScript - including popular frameworks and tools such as Tailwind CSS, Svelte, WordPress, Vue, and more.
Episodes
Wednesday Jan 26, 2022
Wednesday Jan 26, 2022
Customer support can be one of the hidden "costs" of doing web development for clients. Without a dedicated support team, the IT support role often falls to the developer or freelancer that created the project. This great investment of time can often be overlooked by web developers that are looking to create more than they are to support. In this episode, Matt and Mike discuss some tips and tricks in 5 different areas of customer support including dealing with angry clients, ensuring that you're caring for yourself during all the stress, and ensuring that you know when to walk away.
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